Legal
Privacy Policy
LowellBrown.com is operated by Insight Design & Communications Inc. ("we", "us"). This policy explains what personal information we collect, how we use it, and your choices. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
What we collect
- Information you give us: your name, email address, phone number (if provided), country, and anything you send us through forms or email.
- Purchase information: what you bought and when. Payments are handled by a secure third-party payment processor. We never see or store your full card number.
- Course activity: your account details and progress in our online courses.
- Website data: cookies and analytics (such as Google Analytics and the Meta Pixel) that tell us how visitors use the site and how our ads perform.
How we use it
- To deliver what you signed up for or bought: course access, Zoom links, replays and bonuses.
- To send emails you agreed to receive, such as session reminders, newsletters and offers. You can unsubscribe from marketing emails at any time using the link in every email.
- To answer your questions and provide support.
- To improve our website, courses and advertising.
Who we share it with
We don't sell your information. We share it only with trusted service providers that help us run the business, such as payment processing, our online store and course platform, email delivery, video conferencing, and website analytics and advertising. They may use your information only to provide those services to us. Some of these providers store or process data outside Canada, including in the United States, where it may be subject to the laws of that country.
How long we keep it
We keep your information for as long as needed to provide our services and meet legal and tax obligations, then delete or anonymize it.
Your choices
You can ask to see, correct or delete your personal information, or withdraw consent to marketing emails, by emailing [email protected]. You can also control cookies through your browser settings.
Contact
Questions about this policy: [email protected]
Insight Design & Communications Inc., Toronto, Ontario
